Front

Front pulls shared addresses such as support@ or orders@ into one workspace where a team can see every conversation, assign it to a person and leave internal comments without forwarding mail around. Individual inboxes can be connected too, so people work in one place.

Rules route messages by sender, keyword or time, and analytics show how long replies take and who is carrying the load. Front also handles chat, SMS and social messages in the same view. Its AI features summarize long conversations, tag messages and suggest or draft replies from past answers and your help content.

It is aimed at customer-facing teams, from small companies to large support operations. Check the plan details on its site, since AI features and some channels are paid add-ons or limited to higher plans.